Improving REC Services: Key Insights from our Annual Survey
We’re pleased to present the outcomes of our REC Services Annual Satisfaction Survey. This report includes satisfaction scores for each REC Service and valuable stakeholder
Month: March 2020
Shared parental leave: Delivering modern parenting at RECCo
Our Director of Data, Technology and Transformation, Pete Davies, is a proud advocate of shared parental leave and recently shared his experience with us. Pete
Prepayment Levelisation is now live – Your guide to the scheme
We are delighted to announce that the Prepayment Levelisation scheme was successfully launched on April 1st, 2024. We are proud to have delivered this service
Call for case studies: Share your experience of commercial energy theft
Crimestoppers, our partner that operates the Energy Theft Tip-Off Service (ETTOS) and powers the Stay Energy Safe brand, is collecting real-life accounts from consumers and
Meet Lindsay – our new Senior Analyst
Lindsay joined our Operations team in February and brings over ten years of energy industry experience to RECCo. We sat down with her to discuss
We’ve finalised our Strategy & Forward Work Plan document for 2024-27
Following consultation and stakeholder engagement, we’re pleased to publish our final Strategy & Forward Work Plan for 2024-27. Your invaluable input and feedback have played a crucial role in shaping our direction for the coming years, and we are grateful for your continued support.
Webinar round-up: An update on our Third-Party Intermediary Code of Practice
On March 12th, we provided an update on our plans to introduce an accreditation and audit framework to the Third-Party Intermediary (TPI) Code of Practice
Driving transparency and accessibility: Our work so far to improve access to retail energy market data
We initiated our Open Data project in early 2023 to align with Ofgem’s data best practices and improve access to our data sources. Creating a
ERIN is now even better at answering your questions!
In October 2023, we launched the first Artificial Intelligence (AI) tool designed to assist REC Parties and other industry members. Using Generative AI, ERIN, which
Voices of Diversity: Celebrating International Women’s Day at RECCo
International Women’s Day allows us to pause, reflect and discuss how we can work together to create an environment where everyone, regardless of gender, has
Join the Stakeholder Advisory Group as we evolve the Code Manager
RECCo is now two years into live operations. As set out in our Draft Strategy and Forward Work Plan 2024-27, we have thoroughly assessed the
How we promote flexibility, well-being and happiness at RECCo
April 6th is Employee Benefits Day, an International Day of Recognition for workplace benefits packages and those who create them. We’ve grown significantly in the
Webinar recap: Introducing our 2024-25 Budget
On 28th February, we held a webinar with stakeholders to discuss our 2024-2025 Budget and provide a deep dive into one of our primary objectives for the coming year: delivering service excellence.
Update on our Third-Party Intermediary Code of Practice
In October 2023, we published our voluntary Third-Party Intermediary Code of Practice (CoP) for non-domestic energy brokers and aggregators. At this time, we committed to
Board Highlights February 2024
Code Manager Following detailed feedback from the Parties, the Board confirmed a focus for the coming year would be on improving the Code Manager Service.
Ofgem gives Standing Charge levelisation the green light
Energy consumers who use prepayment meters have historically paid more for their energy than those who pay via direct debit….
Introducing our 2024-25 Budget
Our budget outlines RECCo’s financial projection for 2024-25 and estimates the costs for the two subsequent years. The budget for this year includes the funds
Webinar recap: Our review of the P1 Major Switching Incident
On 12th January, we held a webinar to share our full review report of the P1 Major Switching Incident in July 2023. The event gave
Meet Ayesha – Our new Customer Insights Manager
Ayesha joined our Strategy and Development team at the start of the new year. We recently talked with her to ask what encouraged her to
Announcement: We’re evolving our team to meet our upcoming strategic priorities
Our CEO, Sid Cox, has announced a series of changes that will be made to RECCo’s leadership team starting 1st February 2024. These updates demonstrate
