Introducing our Q2 Report for 2025-26

October 23, 2025

We’re pleased to present our second Quarterly Report for 2025-26, which provides a clear update on our progress against the three strategic priorities outlined in our Forward Work Plan 2025-28. It also outlines how our services are performing against contracted Service Level Agreements and Key Performance Indicators.

What is our Quarterly Report?

Our quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP.

Read the full Q2 Report

Progress against our key priorities

In 2025-26, we’re focusing on three core priorities:

Perform: Striving to deliver Service Excellence
Protect: Consumer Protection & Data Security
Progress: Innovation & Market Facilitation

The Q2 Report outlines achievements in Q2/2025 and sets out what’s ahead for Q3/2025, with a continued focus on strengthening service delivery and anticipating future market needs. Our primary focus remains on enhancing our current services for stakeholders and supporting the evolving needs of our stakeholders.

Meeting our commitments

We’re pleased to confirm that in Q2/2025, we achieved the following milestones:

Delivered the updates required to support the Market-wide Half-Hourly Settlement (MHHS) Go-Live milestone
Implemented two REC Changes (R0209 and R0241) as part of the M8 milestone for MHHS

REC Service performance

We’re responsible for procuring and managing REC Services that enable the efficient functioning of the retail energy market. To ensure these services operate effectively, we closely monitor each provider’s performance against contractual Service Level Agreements and Key Performance Indicators.

This report features a dashboard view of core service performance, giving stakeholders visibility into service outcomes and areas for improvement. We’ll continue refining our reporting based on your feedback to support transparency and accountability.