Introducing consumer consent into the retail energy market

We recently released our 2023-26 Forward Work Plan, which outlines our priorities for the coming years. One of our main goals is to establish a consumer consent system across the industry. We’ve made progress in identifying the barriers to consent, categorizing the UK population into different groups, and laying the foundation for the consent system. Our Director of Data, Technology and Transformation, Pete Davies, has published a paper explaining why it’s crucial to introduce an industry-wide consumer consent system in the energy sector. You can read the full paper here. We welcome feedback from stakeholders to help us move forward with this important project.

What is consumer consent?

In simple terms, consumer consent means that an individual has willingly and explicitly agreed to allow the collection, processing, and disclosure of their personal data. In the energy industry, we strongly believe that implementing a market-wide consumer consent system is crucial to enhance trust and promote active participation in the market. This system will ensure that consumers have full control over their data and can make informed decisions about how it is used.

Read the paper and provide your feedback

You can read the paper in full here. You can also read our previous paper; “we’re working towards open data principles for the retail energy code.”

We value your input on this paper and our industry engagements. Your feedback will assist us in determining our next course of action. Please submit your feedback to info@retailenergycode.co.uk.

Share this post

Latest Posts

Customer services best excellent business rating experience
Have your say: Our Annual Stakeholder Satisfaction Survey is now open
PHO_2742-2
Preliminary Strategic Direction Statement explained
REC Party Engagement Day News Post
Highlights from the REC Party Engagement Day
Man Adjusting Digital Central Heating Thermostat At Home
Our response to: Consumer-Led Flexibility – proposals on best approach to consumer engagement
EV charger from home charging station recharging electric car
Our response to: Smart Secure Electricity Systems (SSES) Programme - Enduring Governance
Have your say: Our Annual Stakeholder Satisfaction Survey launches in October
A person checking and calculating rising home energy cost with smart meter. Inflation, cost of living concept
Successful delivery of REC Changes to support MHHS go-live
AdobeStock_921229541_Preview
REC Portal Relaunch Community: First user group session and next steps