On the day
Jon Dixon, Director of Development & Strategy, and Suchitra Hammond, Senior Strategy Manager, set out what’s changing in the plan and how it reflects Ofgem’s Preliminary Strategic Direction Statement. They outlined the practical steps we’re taking as we prepare to operate as a licensed Code Manager, and what that means for how the market works day to day.
The session was well received, with attendees rating the presentation 4–4.5 out of 5 and noting its clear, practical insight into upcoming changes. If you missed it, you can catch up on YouTube and download the presentation slides.
Key themes and priorities
The plan continues the direction already set. Our strategy remains consistent. We’re staying focused on our three aims: Perform, Protect, and Progress, while accelerating delivery.
Our main programmes for 2026-27 are continuing into next year, to drive improvement across the market. These include Consumer Consent, Tariff Interoperability, REC Portal Relaunch, Enquiry Service Evolution, and Code Manager Service Evolution. Each has clear milestones ahead and remains central to our work.
Our plan maintains a strong link with the Code Manager Licence transition and Ofgem’s Strategic Direction Statement, ensuring our activity reflects both regulatory expectations and market needs.
Looking ahead, new areas are coming into scope. These include Customer-Led Flexibility, non-domestic smart meter rollout changes, and the Safe Isolator Provider accreditation scheme. We’ll continue to work closely with stakeholders across the retail energy market as these take shape.
Your questions and feedback
The session included live polling and an open Q&A, giving attendees the chance to challenge our thinking and shape our priorities.
- 62% of attendees said they had a good understanding of our Strategy and the priorities set out in our current Forward Work Plan
- 64% agreed or strongly agreed that the carried-over workstreams remain the right priorities
- 55% reported a reasonable understanding of the Code Reform Programme
What’s in the pipeline?
Feedback from the session will be built into the draft Forward Work Plan 2026–29. We’ll share the publication for consultation in January 2026.
If you have any questions or comments, please contact recco_strategy@retailenergycode.co.uk
Thank you to everyone who joined and contributed. Your insight helps keep our work focused on what really matters over the coming months in collaboration with stakeholders: a retail energy market that runs efficiently, protects consumers, and keeps pace with change.
Discover more information
- Watch the recording on YouTube
- Download the presentation slides
- Read Join our Forward Work Plan 2026–29 webinar
- Read current Strategy 2025-30 and Forward Work Plan 2025-28
- Read Help shape the retail energy market future: Forward Work Plan 2026–29
- Read Stakeholder engagement on Ofgem’s Strategic Direction Statement: Key insights and recommendations
- Access first SDS drop-in session presentation slides
- Access RECCo Response to the preliminary SDS
Your questions answered
We concluded with a lively Q&A, providing participants with the opportunity to delve deeper into the details and clarify key points. Here’s a roundup of the questions and our responses.
Q: On Enquiry Services, how will you be working with Other Users to ensure they have access to these essential services?
A: Access to essential services will be included in our Data & Digitalisation Strategy, which will feature a six-month action plan.
Q: Can you provide a link to the Consumer Consent consultation you mentioned?
A: The Consumer Consent Impact Assessment consultation closes on 14 November 2025.
Q: I note that the Forward Work Plan includes Third Party Intermediary (TPI) accreditation and assurance. Is this part of the recently announced government decision to appoint Ofgem as the TPI regulator and their introduction of a registration process? And does this mean that R0137 might be revisited?
A: We welcome the recent decision. We’re actively engaging with both DESNZ and Ofgem to understand the impact of this announcement on the REC Voluntary Code of Practice, as we’re keen to support any interim measures that may be deemed appropriate. We’ll keep stakeholders updated as we learn more.
Q: When is the Tariff Interoperability consultation being published? We were expecting it in October 2025.
A: Our understanding is that the DESNZ consultation on the Tariff Interoperability consultation is imminent.
Q: With consumption data so locked behind onerous consent rules, how can, for example, a solar installer, or a heat pump installer, show real-world data to a user without having to jump through so many hoops?
A: We recognise that current rules and processes need review to assist and enable the retail energy market to evolve and support the uptake of flexibility products and services. We’ll consider how and where improvements can be enabled.
