Feature New Archives - Retail Energy Code Company

Category: Feature New

Ofgem publishes notice of proposal to grant a Code Manager Licence to RECCo

This follows our submission for the licensing assessment, the second stage of the Code Manager Selection Process and confirms that Ofgem is satisfied that RECCo

Industry event: Strengthening the response to energy theft

Progress from the Energy Theft Unit Aiyesha Andrade, our Senior Service Delivery Manager, shared an update on the progress of the Energy Theft Unit (ETU)

Webinar recap: Electricity Enquiry Services Portal demo for Market-wide Half Hourly Settlement

Understanding the bigger picture: What is MHHS? Market-wide Half Hourly Settlement (MHHS) is a major reform stemming from Ofgem’s Significant Code Review (SCR), designed to

Your voices heard: Annual Stakeholder Satisfaction Survey Report 2025 now live

This report demonstrates our ongoing commitment to providing effective, high-performing services that support the vital work of our users. Your feedback directly informs the improvements

Capgemini appointed as our new Digital Services Partner

We’re pleased to announce that, effective from 1 July 2025, we’ve appointed Capgemini as our Digital Services Partner. This marks a major milestone in the transformation of our Digital Services.

Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice

Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While

Our response to: Code Manager Licence Conditions and Code Modification Appeals to Competition & Markets Authority

On 27 June, we submitted our response to Ofgem’s Consultation on the Code Manager Licence Conditions and the appeals process to the Competition and Markets

Putting consumers first: The journey to a trusted Consumer Consent Service

Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new

Annual Report 2024–25 now live: A year of impact and evolution

This year’s report is the first introduced by our new RECCo Board Chair, Hannah Nixon, who reflects on our organisation’s direction and impact. As I take

Stakeholder insights on Ofgem’s second Energy Code Reform consultation

What did the session focus on? The session focused on two key areas: Stakeholder Advisory Forum Cross-Code Steering Group We invited stakeholders to share their

Our response to: Second Code Reform Implementation

On 22 May, RECCo and SECCo jointly hosted a cross-code stakeholder drop-in session, with input from the Chair of the Cross-Code Steering Group (CCSG), to

Board Highlights: June 2025

Code Reform & Code Manager Licence application RECCo submitted its Code Manager Licence application on 10 June 2025. Ofgem is expected to award the licence

Have your say on the future REC Portal and Digital Services

Introducing the Digital Services Community We will be building a brand-new REC Portal to improve your experience with the Retail Energy Code (REC)—and we want

CRS Improvements stakeholder update: A summary and thank you

An overview DCC outlined the CRS Improvements Plan, highlighting its goals to address stakeholder pain points, align with customer needs, and ensure future service resilience.

Ofgem rejects proposal to mandate TPI Code of Practice, but commitment to standards remains

These proposals were shaped by extensive stakeholder engagement—including dedicated workshops and consultation throughout the change development process—and were designed to deliver more consistent protections for

Joint RECCo–DCC plan to deliver Central Registration Service Improvements Plan

What’s the background to the Improvements Plan? In December 2024, Ofgem published its decision that the Data Communications Company (DCC) will retain both Licence and

Proposal submitted to Ofgem for dedicated police unit to tackle energy theft

What is being proposed? The Retail Energy Code (REC) Change Panel has recommended a change proposal to fund a dedicated police unit to tackle energy

Have your say: Feedback your experience with the Switching arrangements

What is the Switching Incentive Regime – and why does your opinion matter? The Switching Incentive Regime (SIR) is a performance framework introduced by Ofgem

Board Highlights: April 2025

Preparing RECCo’s application for the REC Licence Ofgem has confirmed that the award of the REC Code Manager Licence to RECCo will follow a non-competitive

The services we manage

We procure and manage services that are key to the operation of the retail energy market. These currently include the REC Code Manager, Electricity Enquiry Service, Gas Enquiry Service, Green Deal Central Charge Database, Central Switching Service, and the Energy-Theft Tip-Off Service.

RECCo Services News

Introducing our Q2 Report for 2025-26

About RECCo

Our mission

RECCo Culture

Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths

RECCo confirms new Chair and NED reappointments

Our work programmes focus on improving our services and driving positive change in the retail energy market.

Board Highlights: October 2025