Help shape the future of the REC Portal
Help shape the future of the REC Portal
Help shape the future of the REC Portal
Join our REC Portal Relaunch Community and make an impact
We’re creating a better digital experience for the retail energy market, and we want your input. Whether you’re a supplier, code manager, or just navigating energy rules, your insights are vital. Join our REC Portal Relaunch Community to share feedback, test new tools, and help shape the future of the REC Portal. Get involved on your terms with no long-term commitment, just meaningful opportunities to contribute when it works for you.
Where we are in the journey
Discovery
August 2025 - October 2026
User research
Community Insight launch
Feature exploration
User testing & Co-design
Build & Refine
October 2025 - May 2026
Development
Iteration
Optimisation
Soft Launch
June 2026
Launch & Iterate
September 2026 onwards
Full launch
Continuous feedback and improvement plan
We’re at the Discovery stage right now, learning from user pain points and launching our community to co-create the best user experience. Together, we’ll shape early designs, test ideas, and make sure we’re solving the right problems.
What we've been doing
Webinar, slides, and more
- Watch REC portal relaunch community user group discovery session four: 7 October 2025
- Watch REC portal relaunch community user group discovery session three: 25 September 2025
- Watch REC portal relaunch community user group discovery session two: 9 September 2025
- Watch REC portal relaunch community user group discovery session one: 2 September 2025
- Watch REC portal relaunch community kick-off webinar: 8 August 2025
- Read REC portal relaunch community kick-off presentation: 8 August 2025
What's coming up
Get involved in community sessions and card-sorting exercises, and play your part in strengthening the Retail Energy Code for the future. Sign up to get involved.
Save the date
Join our upcoming community sessions to see for yourself how we’re progressing, what’s changing, and how you can shape what’s next.
We’re preparing for the design, build, and test phase, starting 1 November. Check back soon for confirmed session dates and updates.
Help design the REC Portal menu
Thank you to everyone who took part in our recent REC Portal relaunch prototype testing activity.
Your feedback will help shape the design of our new menu feature and enhance user navigation. We really appreciate your time and input.
Personalise your journey
Help shape the digital Retail Energy Code, Data Specification Catalogue, and a more personalised portal experience. Share your ideas and preferences in future discussion groups.
Any questions?
Got a question or suggestion? We’d love to hear it.
Sign up to get involved
Tell us a bit about yourself, and we’ll let you know about upcoming opportunities and when new sessions launch. You can share quick feedback, join focused discussions, test new features, and help improve prototypes. Let’s create a better digital experience for everyone.
We’ll only contact you about opportunities related to the REC Portal Relaunch Community.
You can leave the community at any time if it’s no longer right for you.