"We will facilitate the efficient and effective running of the retail energy market, including its systems and processes. We’ll do this through promoting innovation, competition and delivering positive consumer outcomes."
Do you engage with REC Services? As a REC Service user, this is your opportunity to tell us what’s working well and where we need
This marks the culmination of more than three years of collaboration with the MHHS Programme and industry colleagues. We’ve made sure Retail Energy Code (REC)
Have your say As part of this work, we’re now running an anonymous card sort exercise to understand how users group and label information. It
This is your opportunity to help shape the direction of the programmes, services, and strategic priorities that support the retail energy market. Whether you’re a
The Nominations Committee met on 30 June 2025 and, after reviewing the Policy, Regulation, and Net Zero NED role, unanimously recommended that Rosa be re-appointed
Our new REC Portal Relaunch Community webpage is now live on our website. It’s the place to share your ideas, give feedback, and get involved in shaping the new REC Portal.
The RECCo Board met in August 2025, chaired by Hannah Dixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.
New Tariff Interoperability Data Specification As part of the energy system’s move toward greater flexibility and digitalisation, we’re working with DESNZ to develop a new
On 11 August, we published our response on Data Best Practice as a Code Obligation, outlining our continued commitment to open data and alignment with
This quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP. Read the
This follows our submission for the licensing assessment, the second stage of the Code Manager Selection Process and confirms that Ofgem is satisfied that RECCo
Progress from the Energy Theft Unit Aiyesha Andrade, our Senior Service Delivery Manager, shared an update on the progress of the Energy Theft Unit (ETU)
Understanding the bigger picture: What is MHHS? Market-wide Half Hourly Settlement (MHHS) is a major reform stemming from Ofgem’s Significant Code Review (SCR), designed to
This report demonstrates our ongoing commitment to providing effective, high-performing services that support the vital work of our users. Your feedback directly informs the improvements
We’re pleased to announce that, effective from 1 July 2025, we’ve appointed Capgemini as our Digital Services Partner. This marks a major milestone in the transformation of our Digital Services.
Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While
On 27 June, we submitted our response to Ofgem’s Consultation on the Code Manager Licence Conditions and the appeals process to the Competition and Markets
Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new
This year’s report is the first introduced by our new RECCo Board Chair, Hannah Nixon, who reflects on our organisation’s direction and impact. As I take