September 25, 2025 - Retail Energy Code Company

Have your say: Our Annual Stakeholder Satisfaction Survey launches in October

Do you engage with REC Services? As a REC Service user, this is your opportunity to tell us what’s working well and where we need

Service Delivery Manager – Enquiry Services

Successful delivery of REC Changes to support MHHS go-live

This marks the culmination of more than three years of collaboration with the MHHS Programme and industry colleagues. We’ve made sure Retail Energy Code (REC)

REC Portal Relaunch Community: First user group session and next steps

Have your say As part of this work, we’re now running an anonymous card sort exercise to understand how users group and label information. It

Help shape the retail energy market future: Forward Work Plan 2026–29

This is your opportunity to help shape the direction of the programmes, services, and strategic priorities that support the retail energy market. Whether you’re a

Have your say: Vote for the re-appointment of Rosa Rotko as a RECCo Non-Executive Director

The Nominations Committee met on 30 June 2025 and, after reviewing the Policy, Regulation, and Net Zero NED role, unanimously recommended that Rosa be re-appointed

REC Portal Relaunch Community: Supporting the REC Portal relaunch

Our new REC Portal Relaunch Community webpage is now live on our website. It’s the place to share your ideas, give feedback, and get involved in shaping the new REC Portal.

August 2025 Board Highlights

The RECCo Board met in August 2025, chaired by Hannah Dixon, to review progress and discuss key priorities as RECCo delivers its 2025–28 Forward Work Plan. This summary captures the main updates and decisions from the meeting.

Laying the foundations for a Smart Energy Grid: Our efforts to introduce a Tariff Interoperability Data Specification

New Tariff Interoperability Data Specification As part of the energy system’s move toward greater flexibility and digitalisation, we’re working with DESNZ to develop a new

Our response to: Data Best Practice as a Code Obligation

On 11 August, we published our response on Data Best Practice as a Code Obligation, outlining our continued commitment to open data and alignment with

Introducing our Q1 Report for 2025-26

This quarterly reporting approach is part of our commitment to keeping stakeholders informed and maintaining transparency throughout the life cycle of our FWP. Read the

Ofgem publishes notice of proposal to grant a Code Manager Licence to RECCo

This follows our submission for the licensing assessment, the second stage of the Code Manager Selection Process and confirms that Ofgem is satisfied that RECCo

Industry event: Strengthening the response to energy theft

Progress from the Energy Theft Unit Aiyesha Andrade, our Senior Service Delivery Manager, shared an update on the progress of the Energy Theft Unit (ETU)

Webinar recap: Electricity Enquiry Services Portal demo for Market-wide Half Hourly Settlement

Understanding the bigger picture: What is MHHS? Market-wide Half Hourly Settlement (MHHS) is a major reform stemming from Ofgem’s Significant Code Review (SCR), designed to

Your voices heard: Annual Stakeholder Satisfaction Survey Report 2025 now live

This report demonstrates our ongoing commitment to providing effective, high-performing services that support the vital work of our users. Your feedback directly informs the improvements

Capgemini appointed as our new Digital Services Partner

We’re pleased to announce that, effective from 1 July 2025, we’ve appointed Capgemini as our Digital Services Partner. This marks a major milestone in the transformation of our Digital Services.

Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice

Why this matters On 16 May 2025, Ofgem issued its decision to reject Change Proposal R0137—Introducing Third Party Intermediary (Energy Broker) Assurance and Accreditation. While

Our response to: Code Manager Licence Conditions and Code Modification Appeals to Competition & Markets Authority

On 27 June, we submitted our response to Ofgem’s Consultation on the Code Manager Licence Conditions and the appeals process to the Competition and Markets

Putting consumers first: The journey to a trusted Consumer Consent Service

Hi Michael, what is the Consumer Consent Service, and why does it matter? Consumer consent is the key to unlocking smart, seamless access to new

Annual Report 2024–25 now live: A year of impact and evolution

This year’s report is the first introduced by our new RECCo Board Chair, Hannah Nixon, who reflects on our organisation’s direction and impact. As I take

The services we manage

We procure and manage services that are key to the operation of the retail energy market. These currently include the REC Code Manager, Electricity Enquiry Service, Gas Enquiry Service, Green Deal Central Charge Database, Central Switching Service, and the Energy-Theft Tip-Off Service.

RECCo Services News

Introducing our Q1 Report for 2025-26

About RECCo

Our mission

RECCo Culture

Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths

RECCo confirms new Chair and NED reappointments

Our work programmes focus on improving our services and driving positive change in the retail energy market.

Successful delivery of REC Changes to support MHHS go-live

Day: September 25, 2025

Have your say: Our Annual Stakeholder Satisfaction Survey launches in October

Service Delivery Manager – Enquiry Services

Successful delivery of REC Changes to support MHHS go-live

REC Portal Relaunch Community: First user group session and next steps

Help shape the retail energy market future: Forward Work Plan 2026–29

Have your say: Vote for the re-appointment of Rosa Rotko as a RECCo Non-Executive Director

REC Portal Relaunch Community: Supporting the REC Portal relaunch

Laying the foundations for a Smart Energy Grid: Our efforts to introduce a Tariff Interoperability Data Specification

Our response to: Data Best Practice as a Code Obligation

Introducing our Q1 Report for 2025-26

Ofgem publishes notice of proposal to grant a Code Manager Licence to RECCo

Industry event: Strengthening the response to energy theft

Webinar recap: Electricity Enquiry Services Portal demo for Market-wide Half Hourly Settlement

Your voices heard: Annual Stakeholder Satisfaction Survey Report 2025 now live

Capgemini appointed as our new Digital Services Partner

Have your say: Consultation on updates to REC Third-Party Intermediary Code of Practice

Our response to: Code Manager Licence Conditions and Code Modification Appeals to Competition & Markets Authority

Annual Report 2024–25 now live: A year of impact and evolution

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