Join our Forward Work Plan 2026–29 webinar

October 20, 2025

Join our 60-minute webinar on Thursday 6 November to explore our Forward Work Plan 2026–29, outlining key priorities and initiatives for the retail energy market.

Have your say on our future plans

We’re hosting an interactive 60-minute webinar to outline our priorities for the coming year and invite feedback on the programmes, services, and initiatives shaping the retail energy market.

The session will be led by Jon Dixon, Director of Development & Strategy, and Suchitra Hammond, Senior Strategy Manager, who will present our evolving Forward Work Plan and discuss how it aligns with Ofgem’s Preliminary Strategic Direction Statement.

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What to expect from the session

You’ll have the chance to take part in live polling and a Q&A to share your views and help refine our strategic approach. The session will explore:

How the plan is evolving as we prepare for our future role as a licensed Code Manager
How it aligns with Ofgem’s Preliminary Strategic Direction Statement

Guided by our 3P strategic aims

Our mission is to make the retail energy market work better for consumers and industry alike. Everything we do is guided by three strategic aims:

Perform: delivering excellence in market operation and service delivery
Protect: maintaining trust, integrity, and resilience across the market
Progress: driving innovation and transformation to meet future needs

These aims shape our priorities and the initiatives that bring our Forward Work Plan to life each year.

Measuring impact through our 5C outcomes

Our Forward Work Plan is built around enabling five strategic outcomes — Consumer, Cost, Catalyse Improvement, Competition, Climate — which define the benefits our work delivers. Each outcome is interconnected: progress in one area directly supports the others, ensuring our actions deliver value for money, enable innovation, strengthen competition, protect consumers, and contribute to the UK’s climate goals.

Timeline at a glance

Be part of shaping what happens next

Our Forward Work Plan is updated annually to reflect changing priorities and market needs, ensuring that our work continues to deliver system-wide benefits for consumers and the industry.