What we covered
We shared updates on the major topics shaping the Retail Energy Code (REC) and created space for practical discussion and connection. Presentations explored:
- Code Management Services: how we support REC Parties through our engagement channels, including our Operational Account Managers (OAMs), and an overview of change development from the Change & Release team
- Code Reform & Licence: the changes on the horizon, their potential impact, and how stakeholders can help shape new ways of working as RECCo transitions to a REC Code Manager licensee
- Consumer Consent Solution: the latest progress of the programme, timelines, and opportunities for REC Parties to get involved. We’ll continue to work closely with Ofgem, industry, and consumer organisations to refine its design and governance. We’re planning targeted events – webinars and a dedicated engagement day – to support inclusivity and readiness across all market participants. And we encourage everyone to get involved. In the meantime, keep an eye on our consumer consent updates via the REC Portal’s Consumer Consent Hub, and share your feedback with our Programme Team (consumerconsent@retailenergycode.co.uk). Your input is key to shaping the solution.
Drop-in surgeries
Afternoon drop-in surgeries on Energy Theft, Market-wide Half-Hourly Settlement, Consumer Consent, Tariff Interoperability, REC Change, and our Forward Work Plan for 2026-29 gave stakeholders the chance to put their questions directly to our experts. OAMs provided one-to-one advice and support throughout the day, helping stakeholders connect the topics to their own priorities.
What we heard
- The REC community enjoyed coming together for meaningful conversations that will carry forward into future work
- Afternoon surgeries and one-to-one sessions with OAMs gave stakeholders a great opportunity to access expert insight
- Open, two-way conversations produced real-time feedback that will strengthen our services and relationships
- Stakeholders showed strong enthusiasm to engage with Code Reform & Licence changes and help shape new ways of working together
What’s next?
Thank you to everyone who joined and shared your perspective. Your insights will guide how we deliver services, evolve the code, and support the retail energy sector’s transition to net zero.
Missed the chance to share your feedback on the day? Complete the survey here.
Discover more resources
Here’s a set of resources you asked for on the day, all in one handy place.
- Q&A follow-up: answers to questions from the event will be shared by email shortly
- REC Party Engagement Day 2025 presentation: download slides
- Consumer Consent Solution Guides & Updates: available on REC Portal Consumer Consent Hub
- Tariff Interoperability Guide: read quick glance summary
- MHHS training event: access insights, resources, and FAQs
- R0083 Guidance: read changes to supply number format for MHHS
- MHHS Hub: access via the REC Portal
We’re here to help
If you have any further questions or need additional support, please reach out to us at communications@retailenergycode.co.uk.
