We want to hear from you
This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC Services. The brief survey (just 10-15 minutes) covers key areas, including the REC Code Manager, Enquiry Services, the Energy Theft Tip-Off Service, the Green Deal Central Charge Database, and Metering Services.
Take the survey now
Who are Researchcraft?
Our survey partner, Researchcraft, is an independent market research company that manages this survey on behalf of RECCo. Together with their trusted partner, QRS, Researchcraft ensures your feedback is gathered securely and confidentially. Both companies adhere to the Market Research Society’s Code of Conduct, ensuring the highest standards in survey management. Researchcraft may also contact you by phone to help boost survey participation.
You can review their privacy policy.
Why take part?
Your feedback directly influences the way we work. By completing the survey, you’ll help us prioritise the changes that matter most to you, making our services more effective, transparent, and user-friendly.
How we’re using last year’s feedback
Your feedback directly influences the way we work. By completing the survey, you’ll help us focus on the REC Changes that matter most to you. For example, last year’s survey responses drove these meaningful improvements across our REC Services, and more.
- Delivering better Enquiry Services with major REC Changes, such as fuzzy search and UPRN lookup in the Electricity Enquiry Portal (R0098 & R0108). Plus, an enhanced Gas Enquiry Service API with MSN searches (R0120) for faster, more accurate results.
- Improving the speed, transparency, and user experience in the REC Change process by clearing the backlog, implementing REC Change Proposal R0167, strengthening governance, and expanding the Code Manager Change team with more subject matter experts.
- Enhancing the REC Portal with redesigned Change Proposal pages, clearer navigation, better visibility across REC Services, and a full visual refresh. New guidance notes and simplified forms have also made key areas, such as Performance Assurance and Maintenance, easier to use.
Take a look at our full report to see last year’s feedback and all the improvements it inspired.
Help us do even more in 2026
Your feedback has driven meaningful change, and we’re committed to building on this momentum. By participating in this year’s survey, you’re helping us ensure our services continue to evolve to meet your expectations.
Take the survey
Complete the survey here today
Just so you know, the survey will close on 4 November 2025.
For any questions, please contact us at communications@retailenergycode.co.uk
