P1 Switching Incident Archives - Retail Energy Code Company

DESNZ confirms the Retail Energy Code will host new Tariff Data Specification

What new obligations will suppliers face? DESNZ’s consultation response to the SSES programme confirms that a new condition will be added to the Electricity Supply

Security Analyst

This is a great opportunity for people looking to start their career in security and grow within RECCo. This is an entry-level position that will

Improving accuracy in Payment Method Levelisation submissions: A guide for suppliers

A year of collaboration – thank you We’d like to express our gratitude to all suppliers for their ongoing support of the Payment Method Levelisation

What’s next for Third-Party Intermediary Code of Practice governance and mandatory accreditation?

Hi Jonny, what role do third-party intermediaries play in the retail energy market? Third-party intermediaries (TPIs) are essential in helping non-domestic customers find the most

Our stakeholder engagement on Ofgem’s Strategic Direction Statement: Key insights and recommendations

Consultation on preliminary SDS Under the Energy Act 2023, Ofgem is required to publish an SDS each year, setting out how it anticipates industry codes may

Our response to the Preliminary Strategic Direction Statement and code governance arrangements

We’ve outlined our key insights and recommendations for successfully implementing the SDS and code governance. Read our response in full here.

Inside RECCo’s Metering Services: Meet Delivery Manager Rebecca Griffiths

Hi Rebecca, tell us about your role as Delivery Manager for our Metering Services? I’ve been in the role for around seven months, and it’s

Our Strategy 2025-30 and Forward Work Plan 2025-28: Final versions now released

As part of our consultation on the Forward Work Plan (FWP) in January, we received three responses from REC Parties and broad support for the

February 2025 Board Highlights

Parties’ consultation on the 2025-28 Forward Work Plan The Board reviewed the responses to the draft Forward Work Plan (FWP) consultation, which included three formal

RECCo 2025-26 Budget Webinar: Catch Up Now

For those who were unable to attend—or if you’d like to revisit key discussions—you can now access the webinar recording, presentation slides, budget document, and

REC MHHS training event: insights and next steps

Insights from our speakers To help participants navigate the changes ahead, we brought together industry experts who each covered a key element of the MHHS

Q3 Report: progress, performance, and feedback

Our four key priorities Delivering Service Excellence Advancing Data & Digitalisation Strategy Enhancing Energy Theft Reduction Programme Driving Regulatory Programmes & Policy Delivery We’re committed

Introducing Our 2025-26 Budget

We’re pleased to share RECCo’s Budget for 2025-26, which outlines our financial projections for the year ahead.

RECCo confirms new Chair and NED reappointments

REC Parties have voted in favour of the appointment of Hannah Nixon as the next Chair of the RECCo Board, effective 1 April 2025, following the completion of Dr Chris Anastasi’s six-year term on 31 March 2025.

Webinar Recap: Introducing Our Draft Forward Work Plan & Budget

Key Highlights During the webinar, the team introduced our strategic aims, which guide all our workstreams. These are: Perform: Establish RECCo as a trusted, expert

An Update on Code Reform from Our Customer Insights Manager

This month, we sat down with Ayesha Uvais, our Customer Insights Manager, to discuss her role and the Code Reform Project.

DESNZ are seeking Supplier views on the design of the Gas Shipper Obligation

The Government has launched a consultation inviting feedback on the proposed design of the Gas Shipper Obligation, now available on GOV.UK.

Partnering with City of London Police to Create a Dedicated Energy Theft Unit: Next Steps

In November 2024, we published our Outline Business Case (OBC), which proposed a partnership with the City of London Police to establish and fund a dedicated Energy Theft Unit (ETU). In this article, we discuss our progress so far, address the questions we received during the OBC consultation, and outline our next steps.

December 2024 Board Highlights

Below is a summary of the key discussion points covered in the latest RECCo Board meeting, which took place in December 2024.

Switching Performance Improvement Review Underway

Key Improvement Areas To maximise the value of the review, we have worked with DCC to prioritise the potential improvement areas and intend to focus

The services we manage

We procure and manage services that are key to the operation of the retail energy market. These currently include the REC Code Manager, Electricity Enquiry Service, Gas Enquiry Service, Green Deal Central Charge Database, Central Switching Service, and the Energy-Theft Tip-Off Service.

RECCo Services News

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