consumer consent Archives - Retail Energy Code Company

Our 2024 Annual Satisfaction Survey is now open!

We want to hear from you! This year, we’ve partnered with Researchcraft to gather your insights on the performance of REC services. The brief survey

RECCo Responds to Ofgem’s Decision on the Future of the Central Registration Service (CRS)

We acknowledge Ofgem’s decision not to transfer full responsibility for the governance and delivery of the Central Registration Service (CRS) to the Retail Energy Code

Our work to regulate Third-Party Intermediaries (TPIs) in the non-domestic energy market continues

Third-party intermediaries (TPIs) play a vital role in helping businesses navigate the complexities of the energy market. They provide valuable advice on energy tariffs and

Our commitment to becoming a menopause-positive workplace

Despite women making up nearly half of the UK workforce, many feel compelled to reduce their hours, pass up promotions, or even leave their jobs

Ofgem approves changes to the Retail Energy Code to make Market-Wide Half-Hourly Settlement possible

We are delighted that Ofgem has formally approved REC Change Proposal R0209, a pivotal step towards implementing Market-Wide Half-Hourly Settlement (MHHS) in 2025. This milestone

Introducing the Electricity Enquiry Service (EES) API Sandbox: Preparing for Market-wide Half Hourly Settlement (MHHS)

The Electricity Enquiry Service (EES) is undergoing important changes as part of the implementation of Market-wide Half Hourly Settlement (MHHS), and these changes will affect

Supporting men’s wellbeing and celebrating diversity: International Men’s Day at RECCo

On 19th November, International Men’s Day celebrates men and boys in all their diversity. This year’s theme emphasised the positive role men can play as

Partnering with City of London Police: Our Proposal for a Dedicated Energy Theft Unit

Electricity and gas theft remain a significant issue for the energy sector, driving up consumer costs and jeopardising safety. We commissioned research in 2022 that

Quarterly Report: Advancing 2024/25 strategic priorities and elevating service performance

We are excited to share our second quarterly report, offering a comprehensive update on RECCo’s progress against the four strategic priorities in our 2024-2027 Strategy

Webinar recap: Shaping our Strategy & Forward Work Plan for 2025-2028

Our recent webinar on 7th November, led by Jon Dixon, Director of Development & Strategy and Suchitra Hammond, Senior Strategy Manager, provided a first look

London Roadshow recap: Stakeholder insights and key takeaways

Following the success of our first Roadshow in Manchester, which brought together a wide range of stakeholders, we were delighted to host our second event

The Gas Enquiry Service has successfully transitioned to a new platform

In 2023, RECCo embarked on a transformative project to enhance the Gas Enquiry Service (GES). Partnering with service providers Correla and Xoserve, this project has

Manchester Roadshow recap: Stakeholder insights and key takeaways

Our first Roadshow in Manchester was a great success. It brought together a range of stakeholders to share invaluable insights into the future of REC

Join our Webinar: Shaping RECCo’s Strategy and Forward Work Plan 2025-28

We’re excited to invite all stakeholders to our webinar on Thursday, 7th November, from 10:30am to 12:00pm, where we’ll discuss and welcome your input on

October 2024 Board Highlights

Highlights from our October 2024 Board Meeting.

An update on the regulation of Third-Party Intermediaries in the Retail Energy Market

Third-party Intermediaries (TPIs) are crucial in helping consumers navigate the market, offering guidance on the best energy tariffs and services. As the market becomes more

Responding to Ofgem’s consumer consent consultation: RECCo’s role in shaping the future of energy data sharing

We recently submitted our response to Ofgem’s consultation on a new digital solution enabling consumers to share their energy data with trusted third parties in

World Mental Health Day: Fostering mental wellbeing at work

The 10th October marks World Mental Health Day, a global initiative dedicated to raising awareness, promoting education, and advocating against mental health stigma. This year,

Reduction in MHHS charges to REC Parties from October 2024

In May 2024, we discussed our plans to enhance RECCo’s budget process and improve transparency for stakeholders. Our goal is to ensure that our stakeholders

2023-24 Budget underspend of £9.8m to be returned to funding parties in October 2024 rebate

The financial performance for 2023-24 marked a significant milestone, reflecting our first full year of delivering the complete suite of Retail Energy Code (REC) services.

The services we manage

We procure and manage services that are key to the operation of the retail energy market. These currently include the REC Code Manager, Electricity Enquiry Service, Gas Enquiry Service, Green Deal Central Charge Database, Central Switching Service, and the Energy-Theft Tip-Off Service.

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Our work programmes focus on improving our services and driving positive change in the retail energy market.

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