Consumer Journey Forum

This Forum initially convened during 2020 and is being re-launched with a revised Terms of Reference from May 2021. It will be meeting between April and December 2021 and is open to all interested energy Suppliers.

About this Forum

The Consumer Journey Forum (CJF) initially convened during 2020 and was re-launched with a revised Terms of Reference in May 2021. This group will be meeting until December 2021 and is open to all interested energy Suppliers.

The purpose of the forum is to provide an open and transparent environment for all Suppliers to discuss and identify key issues and common themes associated with Business Readiness for Faster Switching Go-Live, that need to be mitigated and addressed by Suppliers to enable successful Programme delivery and effective consumer engagement, whilst maintaining an understanding that each consumer journey may be different.

The Terms of Reference seek to ensure that there is a fair representation of the different types and scale/size of Supplier organisations within the industry and to ensure that different perspectives are provided when ideas, decisions and the impacts of decisions are discussed.

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