The REC brings together retail arrangements that are currently governed across at least seven industry codes and agreements*, many of which will be closing for operation matters from 1 September 2021. Some theft arrangements, in particular the Energy Theft Tip-Off Service (ETTOS), will move to the REC from 1 April 2021.
RECCo is working with existing code bodies and Ofgem to ensure the smooth transition of information, operational processes and services to the REC. We meet regularly at both code manager and Board level to discuss and resolve issues so that there is a common understanding and approach.
Our current focus is on:
- Agreeing arrangements for the management of inflight issues between codes. Examples of the inflight issues include market entry applications, metering audits and continued access to data services such as ECOES.
- Transferring relevant information and assets to RECCo so that they can support the future operation of retail energy markets.
- Agreeing 14 contracts with service providers to meet RECCo’s obligations under the REC. In some cases, contracts are being novated from existing code bodies.
* These are: Master Registration Agreement (MRA), Supply Point Administration Agreement (SPAA), Distribution Connection and Use of System Agreement (DCUSA), Smart Meter Installation Code of Practice (SMICoP), Meter Operator Code of Practice Agreement (MOCoPA), Automated Meter Reading Service Provider Code of Practice (ASPCoP) and the Green Deal Arrangements Agreement (GDAA). Ofgem is also consulting on moving certain metering requirements from the Balancing and Settlements Code (BSC) to the REC.
The latest summary transition project plan, which is used by RECCo and other code bodies.
A February 2021 joint RECCo, SPAA and DCUSA communication on the transition of theft arrangements to the REC is available below and a joint webinar from November 2020 is available at Theft Transition to the Retail Energy Code | 4 November 2020 on Vimeo
Some commonly asked transition questions are set out below. We will continue to add to and clarify this list of FAQs in the lead up to Retail Code Consolidation on 1 September 2021.
If you have a general question about the transition of the current code governance arrangements from existing industry codes and agreements to the REC then please contact email@example.com.
If the question is specifically for the REC Code Manager, please contact firstname.lastname@example.org.
Question: What will happen to the assets (documents, logos, website domain names) owned by existing industry codes and agreements?
Answer: RECCo is working with existing code bodies to transfer ownership of relevant assets. This includes documents and trademarks.
The proposed transfer seeks to protect the assets that have been developed and paid for by industry. Where appropriate, RECCo will seek to ensure that these assets can continue to be used by market participants.
Question: Will I be able to access the information currently available on industry code and agreement websites after they close?
Answer: RECCo has initiated a project to review what historical data from existing codes and agreements it should make available after 1 September 2021, to whom it should be available and how it will be accessed. We will update this FAQ once further information is known. We understand that, where existing codes and agreements that are closing, they do not intend to continue to make operational information available.
Question: What will happen if an existing code body has not resolved my query by 31 August 2021?
Answer: By 31 August 2021, we understand that existing codes and agreements will no longer accept operational queries on areas that will be the responsibility of the REC. Some may close their service desks to new queries before then.
If a query has not been resolved by 31 August 2021, where you have provided permission to the existing code body, it will be passed to the REC Code Manager to resolve.
The REC Code Manager will use the REC Portal to manage service desk queries, details on which will be published in due course. The REC Portal service desk will be open for new queries from 1 September 2021.
Question: How do I find out about charges for services under the REC?
Answer: In January 2021, RECCo consulted on its budget for 2021/2022, which reflected the charging arrangements as defined in REC v1.1.
RECv2 will include a charging methodology setting out the high-level principles. There will also be a charging statement describing the detailed charges for REC Parties and REC Service Users. Both will be consulted upon by RECCo shortly and we expect these to largely reflect the current charging arrangements. The charging arrangements for REC v3 (to facilitate faster switching) will be consulted upon by Ofgem in due course.
Question: I currently have a derogation from a code obligation. Will this transfer to the REC?
Answer: We have discussed this with existing code bodies and are unaware of any derrogations that are currently in place. If you believe that you have a derogation and that it should apply under the REC then please contact email@example.com. Each derogation request will be assessed on a case-by-case basis.
- Market Entry and Accession
Question: What will happen if my application to qualify as an electricity Supplier or electricity Distribution Network Operator under the MRA has not completed by 1 September 2021?
Answer: The REC Code Manager will manage market entry arrangements under the REC from 1 September 2021.
Gemserv, as MRA code administrator, will write to you in due course to ask if you want your application details to be provided to the REC Code Manager.
The REC Code Manager will assess any market entry application information received to determine the next steps.
Question: My organisation is currently in the Controlled Market Entry stage of market entry under the MRA. Will these rules still apply under the REC?
Answer: The REC includes provisions for Controlled Market Entry. The detailed arrangements will be managed by the REC Code Manager and will be published on the REC Portal.
Gemserv, as MRA code manager, will in due course be writing to you to request permission to share information on your agreed Controlled Market Entry plans with the REC Code Manager.
The REC Code Manager will assess any Controlled Market Entry information received to determine the next steps.
Question: Do gas MAMs and AMIs as well as electricity MOPs need to accede to the REC?
Answer: Collectively, gas MAMs and AMIs and electricity MOPs are referred to as Metering Equipment Managers (MEMs) under the REC.
MEMs are required to accede to the REC so that they can continue to be accredited under the Gas Metering Code (incorporating MAMCOP and AMICOP) and MOCOPA. These metering codes will move to the REC on 1 September 2021.
The REC Code Mananger will contact existing MEMs to arrange for accession in the months leading up to 1 September 2021. If you want to register your requirement to accede and make sure that the REC Code Manager has the most up-to-date contact details for you, please contact them at firstname.lastname@example.org.
- Access to Services
Question: Will I be able to access the ECOES on-line portal and API service after 1 September 2021?
Answer: Non-REC Parties, such as Price Comparison Websites and Third-Party Intermediaries, that have in place a contract to use the ECOES on-line portal or the ECOES API service will need to sign a new Access Agreement to be able to continue to use this service under the REC. There will be no additional onboarding requirements, the operation of the service will remain the same but the ongoing assurance requirements will change. The Access Agreement will set out the terms upon which the service can be used and the high-level assurance requirements. The terms of this agreement are in the REC Qualification and Maintenance Schedule and have recently been consulted upon by Ofgem [Retail Energy Code v2.0 and Retail Code Consolidation | Ofgem].
Gemserv, as MRA code manager, will write you in due course to request permission to share relevant information with RECCo. Once these details have been provided, the REC Code Manager will be in touch to arrange for Access Agreements to be signed and to confirm any specific details, for example in relation to ECOES API volumetric banding/charges.
REC Parties (electricity Suppliers, electricity Distribution Networks and MEMs) that have acceded to the REC and are qualified can continue to access the ECOES on-line portal and API services that they currently have access to. They do not need to sign a separate Access Agreement as their requirement will be set out in the REC.
Question: I currently receive reports from ECOES. Will I still be able to access these after Retail Code Consolidation on 1 September 2021?
Answer: Gemserv, as MRA code manager, will be writing to you in due course to request permission to share relevant information with RECCo on the current reports that you receive and any agreements that you currently have to pay for such reports. Once these details have been provided, the REC Code Manager will be in touch to confirm arrangements for ongoing access. For non-REC Parties, arrangements for the provision of those reports that will be available under the REC will also be covered under the terms of an Access Agreement.
Question: Will I still be able to access the Green Deal Central Charging Database (GDCC) after 1 September 2021?
Answer: Green Deal Users that are not REC Parties (e.g. Green Deal Providers) and have an agreement in place to use the GDCC will need to sign a new Access Agreement to be able to continue to use this service under the REC. There will be no onboarding requirements and the operation of the service will remain the same. The Access Agreement will set out the terms upon which the service can be used and the assurance arrangements. A draft is set out in REC Qualification and Maintenance Schedule which has recently been consulted upon by Ofgem [Retail Energy Code v2.0 and Retail Code Consolidation | Ofgem].
Gemserv, as MRA code manager, will write to you in due course to request permission to share your details with the REC Code Manager. Once these details have been provided, the REC Code Manager will be in touch to arrange for Access Agreements to be signed.
Electricity Suppliers that are Green Deal Parties will continue to have access to the GDCC under the terms set out in the REC and do not need to sign Access Agreements.
Question: I understand that the Energy Theft Tip-Off Service (ETTOS) is moving to the REC. How do I find out more about this change?
Answer: ETTOS will continue under the REC from 1 April 2021. Crimestoppers, who provide the service, will continue to send theft tip-offs to existing energy suppliers and networks operators contacts as they currently do.
Information on who you should contact if you have a question regarding ETTOS will be published shortly on the RECCo website and will be linked to from these FAQs when available.
Question: Will I still receive the Theft Risk Assessment Service (TRAS) reports to help identify potential theft?
Answer: The final set of Qualified Outlier reports will be generated by the TRAS service provider in early March 2021.
As part of the process of implementing REC, Ofgem consulted on the future TRAS. Following respondents’ feedback, Ofgem and RECCo have begun work on a new data driven theft detection programme. A wide-ranging suite of options to help REC parties reduce energy theft are being explored, and will be consulted on as part of the REC Theft Reduction Strategy.
Question: I am due to have a metering code of practice complaince audit later this year. Will the move to the REC change this requirement?
Answer: Regular audits are required to ensure compliance with the Gas Metering Code (incorporating MAMCOP and AMICOP) and MOCOPA.
We are working with existing code bodies to ensure that the schedule for this year’s audits is maintained.
RECCo will be contracting with service providers to undertake the required audits. We aim to contract with current providers for on-site audits so that the schedule for this year is not interrupted. We also want to make sure that the REC Code Manager is aware of the audit outcome for this year so that it can understand any follow-up assurance requirements. We are working with existing code bodies to secure access to this information.
RECCo will consider the potential to consolidate metering audit services but this will not happen during the remainder of this year or for next year’s metering assurance audit cycle.
SMICoP audits for gas and electricity suppliers who have completed 10,000 installation will continue under the REC.