We are excited to share our second quarterly report, offering a comprehensive update on RECCo’s progress against the four strategic priorities in our 2024-2027 Strategy and Forward Work Plan (FWP) and how our services are performing so far. We aim to keep stakeholders well-informed and uphold transparency throughout the FWP’s life cycle by providing regular quarterly updates.
Progress on key priorities
In 2024/25, our four key priorities are:
- Delivering Service Excellence
- Advancing Our Data & Digitalisation Strategy
- Enhancing Our Energy Theft Reduction Strategy
- Driving Regulatory Programmes and Policy Delivery
The report’s first section provides a summary of achievements from Q2 and outlines our objectives for the upcoming quarter. We remain committed to refining our services to meet stakeholder needs and prepare for future developments. Here are some of our key accomplishments this quarter:
Delivering Service Excellence
- Enhanced REC Change Process: In July 2024, we launched an improved REC Change Process to streamline modifications and enhance efficiency.
- Digital Platform Enhancements: Collaborating with the Code Manager, we made key improvements to digital tools, including improved navigation on the REC Portal, an updated Code Schedule, refinements to the market-entry process, and enhancements to the REC’s AI tool, ERIN.
- Gas Enquiry Service Upgrade: In October 2024, we successfully re-platformed the Gas Enquiry Service, providing stakeholders with annual savings of up to £1 million and a boost in service efficiency.
- Central Registration Service Evaluation: We worked closely with Ofgem, DCC, and key stakeholders, providing a comprehensive information pack and cost-benefit analysis to support the potential transfer of the Central Registration Service to RECCo.
Data & Digitalisation Strategy
- Ofgem Consumer Consent Consultation: We submitted a response to Ofgem’s Consumer Consent consultation, providing support for the proposal for RECCo to act as the delivery body for Ofgem’s proposed solution, reinforcing our role in protecting consumer data handling under the REC.
- Cybersecurity Enhancements: Our recent penetration testing across systems led to targeted improvements to strengthen security.
Energy Theft Reduction Strategy
- Theft Incentives Scheme Improvement: We raised a Change Proposal to further incentivise Suppliers’ behaviours and outcomes, which we believe will drive better industry practices.
- Industry-Wide Data Sharing: The soft launch of a new portal for sharing industry-wide theft data marks a significant step in our theft reduction strategy.
Regulatory Programmes and Policy Delivery
- Payment Levelisation Reconciliation: Since April 2024, we have successfully delivered reconciliation efforts and are preparing to introduce further enhancements.
- REC Change Proposal R0137: We are progressing with REC Change Proposal R0137, which would mandate that Suppliers use only accredited Third-Party Intermediaries.
Read section one of the quarterly report for more details on our achievements in the second quarter.
REC Service performance
As part of our service management approach, we diligently monitor our REC service providers’ performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring our services meet REC standards and contribute to the retail energy market’s efficiency. This quarter’s performance dashboard provides a snapshot of our core services, which will continue to evolve based on your feedback.
We are pleased to report that our Service Providers have performed to a high standard this quarter, with no service failures resulting in Service Credits. For more details on service performance, please read the full report.
Share your feedback
We welcome your feedback and ideas for improvement through this short survey. Your input is invaluable as we refine our reporting and services to best meet your needs.
Read the full report here.
