Our first Roadshow in Manchester was a great success. It brought together a range of stakeholders to share invaluable insights into the future of REC Services. Thank you to all our participants for taking the time to meet with our team. The event, held in the heart of Manchester, used a “You Said, We Did” format to highlight our ongoing commitment to addressing stakeholder feedback and ensuring that our REC Services meet their needs. We also discussed the medium-term operational programmes that stakeholders can expect over the coming years, particularly those arising from regulatory programmes such as Code Reform.
Morning session: “You Said, We Did” – REC services improvement
The morning session focused on updating stakeholders on the progress made over the past year, specifically in response to their feedback. Our team presented a comprehensive review of the improvements across the REC Code Manager Service, Enquiry Services, Theft Services, and Metering. Attendees praised the transparency of the presentation and appreciated the opportunity to see how their input has influenced the REC Services.
80% of attendees reported a noticeable enhancement in REC Services over the past year, and 85% confirmed that RECCo’s future planned service improvements aligned with their expectations. The feedback from the morning session was overwhelmingly positive, with many recognising the strides RECCo has made in aligning with stakeholder priorities, as well as the positive culture and the “exceptional” team we have in place.
We learned that our stakeholders value us categorising information and communications based on their different market roles. There was also a strong emphasis on developing a comprehensive onboarding process for new employees or those who are newer to their roles within the organisation. In collaboration with our service providers, we will explore ways to enhance the support we can offer in this area.
Afternoon session: Looking ahead –medium-term operational priorities
The afternoon discussions focused on our medium-term operational programmes, including developments like Code Reform, the evolution of the Code Manager service, and the introduction of new digital services. A key discussion point was also the potential transfer of the delivery of the Central Registration Service (CRS) to RECCo, pending Ofgem’s decision.
Engagement was high throughout the workshops, with lively discussions on how RECCo’s operational programmes could help the industry adapt to evolving market challenges and deliver positive consumer outcomes.
Key themes:
- Code reform: There was general support for code reform, with stakeholders appreciating the REC’s Code Manager’s proactiveness in developing changes on the industry’s behalf which could benefit other code arrangements. However, stakeholders stressed the importance of utilising industry expertise to develop quality solutions that work in stakeholders’ operational environments.
- Digital services: The introduction of new REC digital services in the future was met with enthusiasm, with stakeholders eager to explore how these tools could facilitate better industry-wide collaboration and access to information through introducing personalisation features to areas like the REC Portal.
- Cross-Code collaboration: One of the key discussions during the day was the need for improved collaboration between different codes. Stakeholders recognised the importance of developing changes across Codes in tandem to ensure consumer changes are efficiently implemented. Suggestions included creating a more streamlined, industry-wide roadmap for Code changes and seeking opportunities for cross-Code working groups to discuss issues and agree on solutions.
- Stakeholder engagement: Attendees highlighted the importance of enhancing support mechanisms to ensure all stakeholders engaging with the REC understand key channels, committees, and information sources relevant to their responsibilities rather than the current reliance on the organisation’s nominated REC Contract Manager.
Join us in London
Feedback from the event was overwhelmingly positive, and we would like to thank everyone who took time out of their busy schedules to participate.
There’s still time to join us at our London roadshow on the 31st of October. Sign up here and help influence the future of RECCo.
Following our London roadshows, we will share an update on the key themes discussed, as well as the slide deck presented during the events.
