Code Manager
The Role of the Code Manager
The Code Manager is responsible for ensuring that the day-to-day functions and processes of the Retail Energy Code are effectively and efficiently delivered. RECCo is responsible for the appointment of the Code Manager and ongoing service management and monitoring of performance.
The Code Manager role is broadly distinguished into the following three functions and a continuous improvement approach has been embedded throughout all aspects of its services.
- REC Professional Services (RPS) is responsible for delivery of the REC Portal, REC Change Management process and providing support to REC parties via the Service Desk, Operational Account Manager function and the provision of expert training, knowledge and events.
- REC Performance Assurance (RPA) leads on the delivery of the REC Performance Assurance Framework including running of the Performance Assurance Board (PAB) and managing Parties’ entry and exit to the REC.
- REC Technical Services (RTS) acts as the technical design authority and leads on the maintenance of REC technical documentation through the provision of the Energy Market Architecture Repository (EMAR) and providing technical support.
REC Professional Services
- Provision of REC Portal and Service Desk – primary point of contact
- Stakeholder Engagement and Operational Account Management
- Change Management
- Operational Process Delivery
- Education and Training
REC Performance Assurance
- Design, implement and manage the Performance Assurance Framework
- Operation of Performance Assurance Board
- Entry Assessment and Qualification
- Assure REC Parties, REC Processes and Service Providers
REC Technical Services
- REC Digitalisation Strategy
- Technical Design Authority – maintain integrity of REC technical documents and products
- Technical assurance – impact assessments and implementation
- Data Management – EMAR and technical interfaces
Contact
The Code Manager provides a Service Desk function on the REC Portal, allowing tickets to be raised via the system and managed in accordance with agreed service levels. The service desk can also be contacted by email at: enquiries@recmanager.co.uk.
REC Parties are also appointed with an individual Operational Account Manager (OAM) who they can use as a first point of contact into the Code Manager team so please speak to the Code Manager if you would like reminding of your organisations’ OAM.