Continuous Improvement

As part of our commitment to making the retail energy market work more efficiently and effectively, we strive to operate ‘best-in-class’ services for all of our stakeholders. This involves actively seeking, listening and acting on your feedback so we can learn and grow as an organisation. You can find out more about our planned service improvement activities below:

RECCo’s Annual Stakeholder Satisfaction Survey

After 1 year of operations, we want to hear how our stakeholders feel about our service performance and the interactions they’ve had with REC Code Manager Service, the Electricity Enquiry Service (EES), the Energy Theft Tip-Off Service (ETTOS) and the Green Deal (GDCC). 

We’re working with third parties –  Researchcraft and QRS (an independent market research company) – to provide the survey. This means that your responses will go directly to them and will be anonymous and confidential. 

This is your opportunity to tell us where you’d like to see improvements. The survey takes approximately 15 minutes and closes on the 30th of November 2022.

Can’t find your invite to take part? Contact communications@retailenergycode.co.uk

REC Code Manager improvements

The REC Code Manager is always looking for feedback on how we can improve your day to day interactions with the Retail Energy Code.  You can stay up to date with planned service improvements by the Code Manager through their dedicated webpage on the REC Portal.